Frequently asked questions
Straight answers, including the features Formlark doesn't have yet. If you're weighing tools, the comparison pages hold the head-to-heads; this page is about how Formlark itself behaves.
Getting started
Can I try Formlark without creating an account?
Partly, yes. Every template page embeds a live, working copy of that form — you can type in it and click through its logic without an account. Building and publishing your own form takes a free account: no credit card, and the free plan is a real plan, not a trial.
Can AI build my form?
Yes, free on every plan. Describe what you need in a prompt and Formlark generates a complete draft — blocks, options, and structure — that you edit like any other form. You can also paste a plain list of questions and each line becomes the right block type.
Can I start from a template instead of a blank page?
Yes. The gallery has hundreds of templates organized by category — registration, feedback, surveys, orders, and more. Each template page shows a live preview you can interact with before deciding, and one click clones it into your editor as a normal, fully editable form.
What is the difference between Document and Focus mode?
They are two ways to render the same form. Document mode is a classic vertical page; Focus mode shows one question at a time with animated transitions and keyboard navigation, in the style Typeform made familiar. You can switch modes anytime without rebuilding anything, and Formlark recommends a default based on the form’s length and question mix.
Plans & billing
What does the free plan actually limit?
Less than you would expect. Forms and responses are unlimited — a form never stops collecting because of a quota. Logic, calculations, both layout modes, partial submissions, analytics, spam defense, email notifications, webhooks, and CSV export are all free. The two real differences: file uploads are capped at 10MB per file, and published forms show a small “Made with Formlark” badge.
What is included in Pro?
Pro is $29/month or $290/year (two months free). It is about brand ownership and capacity: remove the Formlark badge, replace the random link ID with a slug you choose, accept files up to 100MB each (10GB per form), send respondents an automatic receipt email under your own sender name, control how long response data is retained, and get priority support. Custom domains are not available yet — they are on the roadmap.
How does the $299 lifetime deal work?
One payment, Pro forever, on one account. It is a launch offer in limited quantity; once the launch window closes, the standing plans are monthly and yearly Pro. The 14-day refund window applies to the lifetime deal too.
What is your cancellation and refund policy?
Cancel anytime from your billing page — Pro stays active until the end of the period you paid for, then your account moves to the free plan. Nothing is deleted: forms keep collecting, responses stay, exports still work. Pro-only settings simply switch off — the badge returns and the upload cap drops back to 10MB. And every purchase, monthly, yearly, or lifetime, has a 14-day full-refund window: email support@formlark.clomia.com.
Can my forms collect payments?
Not yet — a payment block is on the roadmap, and we would rather say that plainly than half-ship it. Today the closest pattern is a redirect: send respondents from the ending screen to a payment link, carrying their answers as URL parameters. If collecting payments through forms is your core need right now, a payments-first builder will serve you better today.
Is there a team plan?
Not yet. Formlark is single-seat today, Pro included, with team seats and collaboration on the roadmap. If shared workspaces are a hard requirement right now, we would rather you know that before you invest time here.
Responses & data
What are partial submissions and how do they work?
When someone starts answering but never hits submit, their in-progress answers are still captured — saved continuously as they type and marked partial in your responses view. If they do submit, the partial becomes the complete response, so nothing is counted twice. Partials never trigger notifications and stay out of your CSV export, and respondents can pick up where they left off (on by default). Free on every plan — abandoned answers are often where the insight is.
Can I export my responses?
Yes — one click in the responses view downloads a CSV of all complete responses, free on every plan. The file is spreadsheet-safe: cells that look like formulas are escaped so nothing executes when you open it in Excel or Google Sheets, and the encoding is set so special characters survive the trip.
Do you have webhooks?
Yes, free. Add an endpoint and every complete submission is POSTed to it as JSON. Deliveries are signed: an x-formlark-signature header carries a timestamp and an HMAC-SHA256 signature computed with your webhook’s secret, so you can verify each payload really came from Formlark and is not a replay. Failed deliveries retry automatically with increasing delays — five retries spread over roughly 15 hours — before being marked failed.
Will I get an email when someone responds?
Yes — turn on email notifications for a form and you get an email for each complete submission. Partial submissions never send email. On Pro, you can also send respondents an automatic receipt of their submission under your own sender name.
Where is my data stored — and can I delete it?
Formlark runs on AWS in the Seoul region (ap-northeast-2): the database, uploaded files, and outgoing email all live there, served worldwide through a CDN. Deletion is self-service at every level — a single response, all responses of a form, or your entire account, which removes all forms, responses, and uploaded files. Respondent IP addresses are never stored raw, and analytics run cookieless.
Security & spam
How does Formlark block spam?
With layers, free, on by default: honeypot fields bots cannot resist, a timing trap that rejects submissions faster than a human could type, signed submission tokens, rate limits per source, and a self-hosted proof-of-work challenge that activates when traffic looks suspicious — or on every submission if you set a form to strict. There is no third-party CAPTCHA: no Google dependency, and no image puzzles for legitimate respondents.
Can I password-protect a form or close it automatically?
Both, free. Add a password and respondents unlock the form before answering. Set a close date, a maximum number of responses, or both — once reached, new visitors see your custom closing message instead of the form. There is also duplicate-submission prevention for when one response per person matters.
Can I embed a form in my website?
Yes, three ways, free: inline (a small script renders the form directly in your page), iframe (plain HTML that works in site builders), and popup (a button that opens the form in an overlay). All three snippets are copy-paste from the form’s Share tab, which also generates a QR code whose scans show up separately in analytics. Both Document and Focus modes work embedded.
The rest is faster to try than to read
Unlimited forms and responses, analytics, and spam defense — free, no card required. Answers above hold whether you pay or not.